Shipping policy

Kelmi Store Shipping Policy

Thank you for shopping with Kelmi! We are committed to providing fast and reliable shipping so that you can receive your products as quickly as possible. Please read our shipping policy carefully:

Processing Time

  • All orders are processed within 2-3 business days of receiving your order. Please note that orders are not shipped or delivered on weekends or public holidays.

  • Once your order is processed, you will receive a shipping confirmation email with tracking information (if applicable).

Shipping Time

  • After processing, your order will be shipped and should arrive within 6-10 business days depending on your location.

  • Delivery times may vary due to factors like carrier delays, weather conditions, or holidays.

Shipping Rates

  • We are offer free shipping worldwide

Shipping Carriers

  • We work with reputable shipping carriers to deliver your orders. Your shipping confirmation will include the carrier and tracking number once your order is on its way.

International Shipping

  • We currently offer international shipping to select countries. Shipping times may vary depending on the destination, and additional customs fees or import duties may apply.

Shipping Delays

  • While we aim to deliver your order within the specified timeframe, delays may occasionally occur due to reasons beyond our control (e.g., high demand, weather disruptions, or customs processing).

  • If there is a significant delay or issue with your order, please contact our customer service team, and we will assist you in tracking your package and resolving any issues.

Order Tracking

  • Once your order is shipped, you will receive an email with tracking information. You can track your order directly through the carrier’s website using the tracking number provided.

  • If you do not receive your tracking information within 3 business days after your order is shipped, please contact us at support@kelmi.shop for assistance.

Incorrect Shipping Address

  • Please make sure your shipping address is correct before completing your order. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

  • If you notice an error in your shipping address after placing your order, please contact us immediately at support@kelmi.shop, and we will do our best to correct it before the order is shipped.

Lost or Stolen Packages

  • Kelmi is not responsible for lost or stolen packages once the shipment has been confirmed as delivered by the carrier.

  • If you believe your package is lost or stolen, please contact the carrier directly using the tracking information provided or reach out to our customer service team for assistance.