Privacy policy

Kelmi Store Return and Refund Policy

Thank you for shopping with Kelmi! We strive to ensure that every customer is completely satisfied with their purchase. If you are not fully satisfied with your order, we are here to help. Please read our return and refund policy carefully:

Returns

  • Eligibility for Returns: You can return most items within 30 days of receiving your order for a full refund or store credit. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

  • Non-returnable Items: Some items cannot be returned, including:

    • Gift cards

    • Downloadable software products

    • Personal care items

    • Perishable goods (such as food, flowers, or plants)

  • Return Process:

    1. Contact Us: Please email our customer service team at support@kelmi.shop or use the "Contact Us" page on our website to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.

    2. Return Shipping: After we confirm your return request, we will provide instructions on how to send the item back. You will be responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

    3. Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will process your refund or exchange.

Refunds

  • Eligibility for Refunds: If your return is accepted, your refund will be processed within 7-10 business days of receiving the returned item.

  • Refund Method: Refunds will be issued to the original payment method. If you paid via credit card, the refund may take several business days to reflect on your account, depending on your bank's processing time.

  • Partial Refunds: In some cases, partial refunds may be granted (if applicable) for:

    • Items not in their original condition

    • Items that are damaged or missing parts for reasons not due to our error

    • Any items that are returned more than 30 days after delivery

Exchanges

  • We currently only offer exchanges for defective or damaged items. If you received a damaged or incorrect item, please contact us within 7 days of receiving the item, and we will arrange for a replacement or exchange.

Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us immediately at support@kelmi.shop and include clear photos of the damage or defect. We will provide a full refund, replacement, or store credit, depending on your preference.